Terms & Policies

Terms & Policies

BUY ONLINE, PICK UP IN CLIFFSIDE PARK OR DELIVERY AVAILABLE

Freshness Guarantee
OM Sweet Home products contain no added stabilizers or freshness-preservatives. Our items are best when enjoyed 5-7 days after delivery and may be frozen up to 3 months. All perishable items should be refrigerated and enjoyed once brought to room temperature. Your enjoyment is very important to us. If you are dissatisfied for any reason, please contact us, and we will assist you.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website and Authorize.net credit card processing are both protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pick-up and Delivery
Pick-up location is 708 Anderson Ave Cliffside Park NJ 07010.
All orders for Hoboken, NJ have free delivery for orders over $100.oo.
For delivery outside of Hoboken, NJ WITHIN 7 miles for surrounding cities like Jersey City, Weehawken, North Bergen, Union City, Secaucus, West New York, Guttenberg, Edgewater, delivery charge is $6.00.
For delivery outside of Hoboken, NJ OVER 7 miles for surrounding cities like Bayonne, Fort Lee, Union, Newark, Kearney, Belleville, Rutherford delivery charge is $12.00.
For delivery to NYC, Boroughs and NJ Suburbs delivery charge is $20.00.
For other city deliveries, please contact us for the rate.

Payment
OM Sweet Home accepts credit cards, cash, or personal check on delivery/pickup. Credit card payments are processed through Network Merchants Gateway (Vantiv).

Change Policy
There are no refunds or returns. For wholesale accounts, credits can be issued once the item in question has been discussed & appropriate action agreed. For custom cake orders, once the invoice has been generated, orders cannot be changed. This varies depending on the type of event, notice, and the nature of the change, however, so please contact us for more specific information.

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include OM Sweet Home LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Conditions of Use
Please also visit our Terms and Conditions section (below) establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.



Conditions of Use

Welcome to our online store! OM Sweet Home and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit OM SWEET HOME or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of OM SWEET HOME or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of OM SWEET HOME, with copyright authorship for this collection by OM SWEET HOME, and protected by international copyright laws.

 TRADE MARKS

OM SWEET HOME’S trademarks and trade dress may not be used in connection with any product or service that is not OM SWEET HOME’S, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits OM SWEET HOME. All other trademarks not owned by OM SWEET HOME or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by OM SWEET HOME or its subsidiaries.

 LICENSE AND SITE ACCESS

OM SWEET HOME grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of OM SWEET HOME. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of OM SWEET HOME. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of OM SWEET HOME and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing OM SWEET HOME’S name or trademarks without the express written consent of OM SWEET HOME. Any unauthorized use terminates the permission or license granted by OM SWEET HOME. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of OM SWEET HOME so long as the link does not portray OM SWEET HOME, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any OM SWEET HOME logo or other proprietary graphic or trademark as part of the link without express written permission.

 YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. OM SWEET HOME and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. OM SWEET HOME reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant OM SWEET HOME and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant OM SWEET HOME and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify OM SWEET HOME or its associates for all claims resulting from content you supply. OM SWEET HOME has the right but not the obligation to monitor and edit or remove any activity or content. OM SWEET HOME takes no responsibility and assumes no liability for any content posted by you or any third party.

 RISK OF LOSS

All items purchased from OM SWEET HOME are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 PRODUCT DESCRIPTIONS

OM SWEET HOME and its associates attempt to be as accurate as possible. However, OM SWEET HOME does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by OM SWEET HOME itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY OM SWEET HOME ON AN “AS IS” AND “AS AVAILABLE” BASIS. OM SWEET HOME MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OM SWEET HOME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OM SWEET HOME DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM OM SWEET HOME ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OM SWEET HOME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting OM SWEET HOME, you agree that the laws of the state of NEW JERSEY, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and OM SWEET HOME or its associates.

DISPUTES

Any dispute relating in any way to your visit to OM SWEET HOME or to products you purchase through OM SWEET HOME shall be submitted to confidential arbitration in NEW JERSEY, USA except that, to the extent you have in any manner violated or threatened to violate OM SWEET HOME’S intellectual property rights, OM SWEET HOME may seek injunctive or other appropriate relief in any state or federal court in the state of NEW JERSEY, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to OM SWEET HOME. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed via email to us at:

info@om-sweethome.com